segunda-feira, outubro 01, 2007
Victoria Park Plaza Hotel Amsterdam
After carefully consideration I have decided to manifest my point of view over a couple of things happened during my short stay on this hotel last week where I was accompanying my partner who is a regular executive guest of it for the past months.
For the past same time I have been listening narratives of many situations which now I might be able to endorse such as:
On the end of day one, returning to room, there were no coffee or sugar bags replaced around the coffee machine so we had to call room service for something that should be done already.
On the end of day two not only the sodas weren’t replaced in the mini bar as no menu could be found in the room. Fifteen minutes later we have asked for one over the phone my partner had to come down the reception to realise that no staff member could find an available menu to delivery to us. When we finally could make a choice, as simple as two pizzas, two desserts and one light coke, neither the coke nor spoons, to eat the dessert, could be found on the tray.
On the end of day three not just we found a chair in the middle of the room, shoes and clothes everywhere, as again no replacements were made in the mini bar.
At last, when I was leaving to airport, at the main hotel door, there were two taxis and two taxi drivers arguing to each other while each one was trying to convince us to take his cab. One kept himself saying to ask at the hotel who of them was there working for it. When we said ‘we have a problem’ to a staff member that shown up he replied ‘I don’t see a problem. Just take any one’.
They all look like small things, minor details but let’s be frontal: The relationship between a guest and a hotel is purely business and the whole base of different prices is about the kind of services and accommodations dealt.
It seems even more concerning when the most kind and nice people among the staff are exactly those who perform tasks that do not demand much education or training in opposite to those who had, supposedly, training to do customer service.
These things are not happening to a tourist who just needs a nice room for two or three days. It is happening to an executive person who spends a large amount of days living on these facilities, paying the dealt value.
In my opinion, the Victoria Park Plaza Amsterdam is been driven by a team where individuals egos are taking over. No supervision, no world-class customer service or any other kind of excellence plan seems to be an aim.
When there is a corporation behind an executive and when we have a whole city to choose where to stay, why should Victoria Park Plaza Amsterdam get the distinction? Why one, away from home, after a long journey of work, paying for services, should see himself evolved in these situations?
Sooner or later, bag by ‘none bag’ of coffee will make one realise where his money and his precious hours have been spent on. I hope sooner for my partner.
Eduardo Diverio – Room 110 between September 26th and 30th।
After carefully consideration I have decided to manifest my point of view over a couple of things happened during my short stay on this hotel last week where I was accompanying my partner who is a regular executive guest of it for the past months.
For the past same time I have been listening narratives of many situations which now I might be able to endorse such as:
On the end of day one, returning to room, there were no coffee or sugar bags replaced around the coffee machine so we had to call room service for something that should be done already.
On the end of day two not only the sodas weren’t replaced in the mini bar as no menu could be found in the room. Fifteen minutes later we have asked for one over the phone my partner had to come down the reception to realise that no staff member could find an available menu to delivery to us. When we finally could make a choice, as simple as two pizzas, two desserts and one light coke, neither the coke nor spoons, to eat the dessert, could be found on the tray.
On the end of day three not just we found a chair in the middle of the room, shoes and clothes everywhere, as again no replacements were made in the mini bar.
At last, when I was leaving to airport, at the main hotel door, there were two taxis and two taxi drivers arguing to each other while each one was trying to convince us to take his cab. One kept himself saying to ask at the hotel who of them was there working for it. When we said ‘we have a problem’ to a staff member that shown up he replied ‘I don’t see a problem. Just take any one’.
They all look like small things, minor details but let’s be frontal: The relationship between a guest and a hotel is purely business and the whole base of different prices is about the kind of services and accommodations dealt.
It seems even more concerning when the most kind and nice people among the staff are exactly those who perform tasks that do not demand much education or training in opposite to those who had, supposedly, training to do customer service.
These things are not happening to a tourist who just needs a nice room for two or three days. It is happening to an executive person who spends a large amount of days living on these facilities, paying the dealt value.
In my opinion, the Victoria Park Plaza Amsterdam is been driven by a team where individuals egos are taking over. No supervision, no world-class customer service or any other kind of excellence plan seems to be an aim.
When there is a corporation behind an executive and when we have a whole city to choose where to stay, why should Victoria Park Plaza Amsterdam get the distinction? Why one, away from home, after a long journey of work, paying for services, should see himself evolved in these situations?
Sooner or later, bag by ‘none bag’ of coffee will make one realise where his money and his precious hours have been spent on. I hope sooner for my partner.
Eduardo Diverio – Room 110 between September 26th and 30th।
